After receiving your confirmation email, you can check the status of your order here at any time. Just use the same email you placed the order with, as well as the order number you received in your confirmation email. You will receive an email with t
Once your order is placed, standard processing times are within 1-2* business days (Monday through Friday). * In light of the current volume of holiday season orders, we are requesting customers allow up to 7 business days for their order to be proce
amika orders are processed during business days (Monday through Friday) from 8:30am-4:30pm ET, excluding major holidays. All orders ship with a carrier and service level that gets your order to you ASAP (we use UPS, FedEx, and USPS). The service leve
We can change addresses within approximately 24 hours of you placing your order. If your order has already shipped we will have to contact the carrier for your parcel to update the address. This may cause delays in shipping/delivery, and will incur f
For security reasons, we are unable to change the billing address in your order. This shouldn't hinder the processing of your order; you may receive outreach from your credit card company or bank to verify that the purchase is legitimate. If you have
We unfortunately can't modify orders once they've been placed. This includes adding products to the order, removing products from an order, or swapping out products. We're happy to assist in cancelling the order if needed, and from there you may plac
We're sorry to hear your order didn't arrive totally intact!. Customers can report damages that occurred to their products in transit within 5 business days of the date of delivery, along with a photo that demonstrates what arrived damaged. We can un
We're sorry to hear your order arrived incomplete!. If it seems that an item may be missing from your order, please first double-check the contents in your order (either through your packing slip, or from the confirmation email you received when you
We're sorry to hear you're not 100% in love with your purchase!. Any order purchased directly from loveamika.com and received within the last 30 days is eligible for a return! Simply head to our Returns Portal to get started 😊. If you run into issue
Most orders placed before 4pm EST will ship the same day. Should you need to cancel your order, we will do our best to accommodate if we receive an email from you within 2 hours of placing the order at [email protected]. Please be sure to include yo
After receiving your confirmation email, you can check the status of your order here at any time. Just use the same email you placed the order with, as well as the order number you received in your confirmation email. You will receive an email with t
amika orders ship business days (Monday through Friday from 8:30am-5:30pm EST, excluding major holidays). We will ship your order with the fastest available method for your order (which can depend upon weight and contents), which is why we don't prov
Currently we only ship orders placed through loveamika.com within the contiguous United States (do not ship to Alaska, Hawaii, Puerto Rico or US Virgin Islands). We recently launched a site for our UK customers:. https://www.loveamika.co.uk/. Our Can
Returns are manually processed, and may take up to 5 business days from the day your order is received to be processed by our Consumer Experience team!. Once we process your return, you'll receive a confirmation via email - if you've requested a refu
We're sorry to hear you're not enjoying your order just yet, and would be happy to help out!. If your order is marked as delivered, we'd recommend waiting until end of day from the date your package was marked as delivered before escalating - occasio