Shipping + Delivery
What is the status of my order?
You can check the status of your order here!. Simply enter the email address used at checkout along with your order number (included in your confirmation email). Once your order has been processed and shipped, you’ll receive a separate email with tra
What's taking my order so long to get here?
Once your order is placed, standard processing times are 1 - 2 business days (Monday through Friday). Please note: higher volume periods (such as sales, holidays, etc.) may impact processing timelines - please refer to your confirmation email or our
My order is shipping to the wrong address - help!?!
We can change addresses within 18 hours of you placing your order. If a label has already been created for your order, we unfortunately cannot request adjustments to your shipment. If a reshipment is required due to incorrect shipping information pro
My billing address is wrong!
For security reasons, we are unable to change the billing address in your order once an order is submitted. This shouldn't hinder the processing of your order; you may receive outreach from your credit card company or bank to verify that the purchase
Can I add another item to my order before it ships?
We unfortunately can't modify orders once they've been placed. This includes adding products to the order, removing products from an order, or swapping out products. We're happy to assist in cancelling the order if needed, and from there you may plac
My item was damaged in shipping - what do I do?
We're sorry to hear your order arrived damaged, and would love to assist. Customers can report damages that occurred to their products in transit within 3 business days of the date of delivery, along with a photo that demonstrates what arrived damage
I think my order may be missing an item
We're sorry to hear your order arrived incomplete, and would love to assist!. Please first double-check the contents in your order (and cross-reference the confirmation email you received when you placed your order) to ensure packaging material isn't
I need to return a product
We're sorry to hear you're not 100% in love with your purchase!. Any order purchased directly from loveamika.com and received within the last 30 days is eligible for a return! Simply head to our Returns Portal to get started 😊. If you run into issue
Can I cancel my order?
Should you need to cancel your order, we will do our best to accommodate if you get in touch within 12 hours of placing the order. Please be sure to include your order number in the subject line. If we can successfully cancel your order, we will refu
What are my shipping options?
amika orders ship with the fastest available method for your order (which can depend upon weight and contents), which is why we don't provide an 'expedited' option at this time - we already expedite your order's shipping! 😊. amika offers free shippi
Do you ship Internationally?
At this time, we only ship orders placed through loveamika.com within the contiguous United States (do not ship to Alaska, Hawaii, Puerto Rico or US Virgin Islands). Please refer to our shipping policy for additional information. Our Canadian custome
What is the status of my return?
Most returns are processed automatically. Depending on the details of your return, additional verification may be required before a refund can be finalized. Once your return is processed, you’ll receive a confirmation via email. If you’ve requested a
My order is marked as delivered, but I don't have it 😭
We're sorry to hear you're not enjoying your order just yet - we're here to help!. If your order is marked as delivered, we'd recommend waiting until the end of the day from the date your package was marked as delivered before escalating. Occasionall