Amika US

contact our team for help on order tracking, return requests, product questions and more 

amika haircare help center

Can I receive samples?

Who are authorized amika retailers?

Where can I get pumps for my liter bottles?

Is there a limit to how many of each product I can buy?

How can I take the Hair Quiz?

My promotional item isn't in my order 😥

My fave product is OOS!! When will it be back??

I'm having trouble with your site - what can I do?

Why isn't my promo code working?

What are my payment options?

General FAQ

Do all amika products have the same fragrance?

Where are amika products made?

Are amika products vegan?

Are amika products cruelty-free?

Are amika products silicone-free?

Are amika products gluten-free?

Are amika products sulfate + paraben-free?

I can't find my favorite product - was it discontinued?

Product FAQs

Are amika products recyclable?

What amika products can I recycle?

What is Pact?

How does recycling with Pact work?

Recycling

perk up plus actuator issues

Lilial

Expiration

Consistency and Fragrance

product info - origins, stability, and sustainability

Allergies

Alcohol

Proteins

Parabens

Phthalates

Sulfates

Silicones

pH Levels

I've got specific questions about my haircare needs/routine - help!

My product isn't working the way it should

mirrorball: what's new?

ingredients + more

Products & Ingredients

what is the friends with benefits program?

is the friends with benefits loyalty program applicable to stylists and salons?

how do I refer a friend?

General

how do I create my loyalty/ rewards account?

I can't log into my account!

can I merge two or more accounts for rewards?

How do I delete my account?

Account Set up and Management

how do I earn points?

how do I earn birthday points?

how do I check my points balance?

do points ever expire?

I know I have points but my balance says zero!

how often can I earn points for leaving a review?

can I earn points if I purchase in retail stores or other sites that carry amika?

what happens to my points when I return items?

I performed an action that you reward with points but my points aren’t showing up.

how do I spend my points?

how do I become a VIP?

Rewards

What are the full terms of the Subscription Policy?

How do I sign up for a subscription?

Why should I have a subscription?

Can I change or update my subscription?

How do I cancel my subscription?

Will I be notified before my subscription order ships?

How long will it take to receive my order?

I'm not ready for my next refill - can I hold or delay the order?

Can I apply my Loyalty Rewards to my Subscription?

Subscriptions

Customer Account

What is the status of my order?

What's taking my order so long to get here?

My order is shipping to the wrong address - help!?!

My billing address is wrong!

Can I add another item to my order before it ships?

My item was damaged in shipping - what do I do?

I think my order may be missing an item

I need to return a product

Can I cancel my order?

What are my shipping options?

Do you ship Internationally?

What is the status of my return?

My order is marked as delivered, but I don't have it 😭

Shipping + Delivery

Shipping & Delivery

Am I eligible for a warranty?

How do I start a warranty claim?

Do you repair or refurbish tools?

What if my tool is no longer available?

What is accepted as proof-of-purchase for my claim?

Why do we charge for shipping & handling?

Warranty Info

Do you sell attachments for your dryers?

How do I register my tool?

How do I clean my Hair Blow Dryer Brush?

How do I clean my Polished Perfection Brush?

Is my tool Dual Voltage?

Tool Info

Tool & Warranty Info

Who do I contact about carrying amika in my salon?

Can I order for my salon directly from the loveamika.com website?

What is the Salon Affiliate program?

How do I get my salon listed on the locator page at loveamika.com?

Who do I contact about educational information?

Stylists & Salons Info

Stylists & Salons

All articles

Categories

General FAQ

Products & Ingredients

Customer Account

Shipping & Delivery

Tool & Warranty Info

Stylists & Salons