Warranty Info
Am I eligible for a warranty?
Tools are protected under a manufacturer’s warranty* for a limited duration from the date of purchase. Here is a list of our tools and their warranty periods:. one year**:. two years**:. five years**:
How do I start a warranty claim?
In order to start a warranty claim, simply head to our Warranty page!. Once we receive the completed form, we'll follow up with next steps via email. If you experience any issues with our warranty form, please get in touch! We'd be happy to assist 💖
Do you repair or refurbish tools?
We do not offer repairs or refurbishments for any styling tools, to ensure the integrity of our tool stays the same as when it was manufactured. Refurbishing or repairing your styling tool voids any manufacturers's warranty coverage - if you're runni
What if my tool is no longer available?
Occasionally, some of our tool models may be out of stock, or discontinued. In these cases, we will replace your tool with the model most comparable to the tool currently in your possession. We do this to ensure all warranty replacements are complete
What is accepted as proof-of-purchase for my claim?
Proof-of-purchase simply needs to verify when + where a product was purchased. Customers requesting a warranty claim can submit a receipt with a visible date, a screenshot of an online order detail with a visible date, or a screenshot of a line from
Why do you charge for shipping & handling?
We kindly require customers to pay for the shipping and handling costs to send their replacement tool. We firmly stand behind the quality of our products, which is why our warranty replacement tools are provided under warranty simply for the cost to