what is checkout+?Updated 2 hours ago

we know perfecting your hair routine sometimes means a little trial and error - and that's okay!

enter: checkout+ ✨ 

simply add checkout+ to your cart before finalizing for $2.98, and any return or exchange fees are completely covered.
start your return/exchange as normal through our portal, and your coverage will be applied automatically.

didn't opt into checkout+? a $12 fee will be deducted from your refund/exchange total to cover shipping + handling. 

please note: orders placed without checkout+ are not eligible for free returns or exchanges, regardless of whether coverage was purchased on a previous order.

what's non-refundable

original order shipping costs and any checkout+ return coverage fees paid at checkout are non-refundable. 

return handling fees, where applicable, are deducted from your refund total, and are non-refundable.

any products received via a replacement or exchange order are considered final-sale items, and are ineligible for return, exchange or refund. 

checkout + does not extend coverage to replacement or exchange orders.

return handling fees

to keep things running smoothly, we ask that you submit a single return/exchange request per order. if you need to return or exchange additional items from the same order after your first submission, a $10 handling fee will be deducted from your second refund/exchange total. 

if your order qualified for a gift with purchase at the time of checkout, the gwp is considered part of that order.

• returning your order and keeping the gwp? a $15 fee will be deducted from your refund total.
• want a full refund? no problem - just include the gwp in your return shipment and be sure to ship it back, and the fee won't apply 💖

still have questions?

reach out! we'd be happy to chat 🫶